Manufacturing Partner Success Manager

The role

You will act as the main point of contact for manufacturing partners on Xometry's marketplace. You will keep production orders moving by resolving blockers, managing cancellations and documents, and escalating complex risks to leadership.

What you will do

• Resolve critical production blockers such as cost or lead time discrepancies, freight inquiries and label generation issues
• Manage end-to-end resolution of job cancellation requests and missing inspection documents
• Oversee PSS dispute resolutions
• Monitor communication queues to prioritize tasks and prevent production stalls
• Recover troubled orders and execute pull-in requests to meet month-end and quarter-end goals
• Work with internal Operations and Quality CoE teams to optimize manufacturing outcomes
• Build trust-based relationships with the partner community and give transparent project updates
• Identify process automation opportunities and keep documentation for revenue recognition
• Provide peer coverage and support during peak periods
• Escalate complex risks to leadership while following quality management systems

Required qualifications

• Bachelor's degree in Supply Chain, Engineering, Business Administration or a related technical field (or equivalent experience)
• 4+ years of experience in supply chain and/or customer service, preferably in manufacturing operations
• Proven track record of meeting schedule commitments and managing customer expectations
• Knowledge of manufacturing processes, timelines and documentation
• Strong analytical skills to implement solutions that keep production underway
• Self-starter with ability to independently drive project completion
• Excellent organizational skills and ability to multitask
• Superior verbal and written communication skills
• Excellent attention to detail and collaboration skills
• Proficiency in ERP tools and communication software
• Experience with quality management systems (e.g., ISO 9001)
• English C1+

Nice to have

• Experience working with Xometry's digital marketplace or similar platforms
• Proficiency in data analysis tools (e.g., Google Sheets)
• Experience working in a manufacturing environment

Benefits

• Competitive salary and comprehensive benefits package
• Health and life insurance
• Generous paid time off, including vacation, sick leave, and floating and fixed holidays
• Employee Assistance Program (EAP) and other wellbeing resources
• Open, friendly and trusting team environment
• Development opportunities in a fast-growing company
• Ongoing free well-being activities and charity projects
• Flexible processes and planning
• Structured onboarding plan

Before you apply

• Xometry participates in E-Verify; after a job offer is accepted, Form I-9 information is provided to the federal government to confirm work authorization in the U.S. (US based roles)
• Xometry is an equal opportunity employer

About the company

Xometry (NASDAQ: XMTR) connects people with big ideas to manufacturers who can bring them to life. Its digital marketplace helps manufacturers grow and lets Fortune 1000 buyers access global manufacturing capacity.