Partner Success Manager III

The role

You will be the main point of contact for manufacturing partners on the Xometry marketplace. You will track production progress, manage queues, resolve blockers and escalate risks to keep jobs on schedule.

What you will do

• Serve as primary point of contact for the partner community with proactive, transparent communication on project status and roadblocks
• Manage communication queues to prioritize work and mitigate delays
• Conduct weekly portfolio reviews and risk-based outreach for high-risk jobs, escalating significant risks
• Act as technical subject matter expert for the Partner Success Team and resolve production blockers
• Manage RMA projects and negotiate financial reclamations from non-conformance or late deliveries
• Collaborate with Operations and PD&T teams and ensure adherence to quality and safety policies
• Provide support during peak periods to facilitate throughput

Required qualifications

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
• Minimum of 4 years of experience in supply chain and/or customer service, preferably in manufacturing operations
• Proven track record of meeting schedule commitments and managing expectations of a customer group
• Knowledge of manufacturing processes, timelines, and documentation
• Strong analytical skills and ability to implement solutions
• Self-starter with ability to independently drive project completion
• Excellent organizational, multitasking, and attention to detail skills
• Superior verbal and written communication skills
• Proficiency in ERP tools and communication software
• Experience with quality management systems (e.g., ISO 9001)
• Ability to thrive in a fast-paced, high-growth environment

Nice to have

• Experience working with Xometry's digital marketplace or similar platforms
• Proficiency in data analysis tools (e.g., Google Sheets)
• Experience working in a manufacturing environment

Benefits

• 401(k) match
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off including vacation, sick leave, floating and fixed holidays
• Maternity and bonding leave
• EAP and other wellbeing resources

Before you apply

• For US-based roles, Xometry participates in E-Verify and requires Form I-9 information after a job offer is accepted

About the company

Xometry (NASDAQ: XMTR) connects people with ideas to manufacturers who can produce them. Its digital marketplace gives manufacturers resources to grow and makes global manufacturing capacity accessible to buyers at Fortune 1000 companies.