Partner Success Manager III

The role

You will act as the main point of contact for manufacturing partners, keeping their jobs moving through production. You will manage queues, escalate risks and resolve production blockers.

What you will do

• Serve as primary point of contact for the partner community with proactive, transparent communication
• Manage communication queues so work is prioritized and delays are reduced
• Conduct weekly portfolio reviews and risk-based outreach on high-risk jobs
• Act as technical subject matter expert and resolve production blockers
• Manage RMA projects and negotiate financial reclamations for non-conformance or late delivery
• Work with Operations and PD&T teams and follow quality and safety policies

Required qualifications

• Bachelor's degree in Supply Chain, Engineering, Business Administration or a related technical field (or equivalent experience)
• Minimum of 4 years of experience in supply chain and/or customer service, preferably in manufacturing operations
• Proven track record of meeting schedule commitments and managing customer expectations
• Knowledge of manufacturing processes, timelines and documentation
• Strong analytical skills
• Self-starter able to drive project completion independently
• Excellent organizational skills and ability to multitask
• Superior verbal and written communication skills
• Excellent attention to detail and collaboration skills
• Proficiency in ERP tools and communication software
• Experience with quality management systems (e.g., ISO 9001)
• Ability to thrive in a fast-paced, high-growth environment

Nice to have

• Experience working with Xometry's digital marketplace or similar platforms
• Proficiency in data analysis tools (e.g., Google Sheets)
• Experience working in a manufacturing environment

Benefits

• 401(k) match
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off including vacation, sick leave, floating and fixed holidays
• Maternity and bonding leave
• EAP and other wellbeing resources
• Competitive benefits package

Before you apply

• For US-based roles, Xometry participates in E-Verify and requires Form I-9 information after a job offer is accepted to confirm work authorization

About the company

Xometry (NASDAQ: XMTR) connects people with ideas to manufacturers through its digital marketplace. It gives manufacturers resources to grow and makes global manufacturing capacity easy for Fortune 1000 buyers to access.