Partner Success Manager III

The role

You will be the main point of contact for manufacturing partners on the Xometry marketplace. You will keep their orders and jobs moving, manage communication and risks, and escalate issues when needed.

What you will do

• Serve as the primary point of contact for the partner community with proactive, transparent communication on project status and roadblocks
• Manage the communication queue to prioritize work and mitigate delays
• Conduct weekly portfolio reviews and manage risk-based outreach for high-risk jobs
• Act as technical subject matter expert for the Partner Success Team and resolve production blockers
• Manage RMA projects and negotiate financial reclamations from non-conformance or late deliveries
• Collaborate with Operations and PD&T teams and ensure adherence to quality and safety policies
• Provide peer support and help with throughput during peak periods

Required qualifications

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
• Minimum of 4 years of experience in supply chain and/or customer service, preferably in manufacturing operations
• Proven track record of meeting schedule commitments and managing expectations of a customer group
• Knowledge of manufacturing processes, timelines, and documentation
• Strong analytical skills and ability to implement solutions that keep production underway
• Self-starter with ability to independently drive project completion
• Excellent organizational skills and ability to multitask
• Superior verbal and written communication skills
• Excellent attention to detail and collaboration skills
• Proficiency in ERP tools and communication software
• Experience with quality management systems (e.g., ISO 9001)
• Thrive in a fast-paced, high-growth environment

Nice to have

• Experience working with Xometry's digital marketplace or similar platforms
• Proficiency in data analysis tools (e.g., Google Sheets)
• Experience working in a manufacturing environment

Before you apply

• For US-based roles, Xometry participates in E-Verify, and after a job offer is accepted, Form I-9 information will be provided to the federal government to confirm work authorization

About the company

Xometry (NASDAQ: XMTR) connects people with ideas to manufacturers who can make them. Its digital marketplace gives manufacturers resources to grow and gives Fortune 1000 buyers access to global manufacturing capacity.