Partner Success Manager III

The role

You will be the main point of contact for manufacturing partners, keeping their jobs and orders on schedule. You will track production queues, run weekly portfolio reviews, and escalate high-risk jobs to leadership.

What you will do

• Serve as the primary point of contact for the partner community and build trust through proactive, transparent communication on project status and roadblocks
• Manage the communication queue so work is prioritized and delays are reduced
• Conduct weekly portfolio reviews and manage risk-based outreach on high-risk jobs, escalating significant risks
• Act as technical subject matter expert for the Partner Success Team and resolve production blockers
• Manage RMA projects and negotiate financial reclamations from non-conformance or late deliveries
• Work with Operations and PD&T teams and follow quality management systems and safety policies

Required qualifications

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
• Minimum of 4 years of experience in supply chain and/or customer service, preferably in manufacturing operations
• Proven track record of meeting schedule commitments and managing expectations of a customer group
• Knowledge of manufacturing processes, timelines, and documentation
• Strong analytical skills and ability to implement solutions that keep production moving
• Excellent organizational skills and ability to multitask
• Superior verbal and written communication skills
• Excellent attention to detail and collaboration skills
• Proficiency in ERP tools and communication software
• Experience with quality management systems (e.g., ISO 9001)

Nice to have

• Experience working with Xometry's digital marketplace or similar platforms
• Proficiency in data analysis tools (e.g., Google Sheets)
• Experience working in a manufacturing environment

Benefits

• 401(k) match
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off including vacation, sick leave, floating and fixed holidays
• Maternity and bonding leave
• EAP and other wellbeing resources

Before you apply

• For US roles, Xometry participates in E-Verify and will verify work authorization with Form I-9 after a job offer is accepted

About the company

Xometry (NASDAQ: XMTR) runs a digital marketplace that connects buyers, including Fortune 1000 companies, with global manufacturing capacity. It gives manufacturers resources to grow their business.