Partner Success Manager III

The role

You will be the main point of contact for manufacturing partners, keeping their jobs moving through production. You will track queues, run weekly portfolio reviews, and escalate risks to leadership.

What you will do

• Serve as the primary point of contact for the partner community
• Manage communication queues and prioritize work to reduce delays
• Run weekly portfolio reviews and risk-based outreach for high-risk jobs
• Act as technical subject matter expert and resolve production blockers
• Manage RMA projects and negotiate financial reclamations for non-conformance or late deliveries
• Collaborate with Operations and PD&T teams and follow quality and safety policies

Required qualifications

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
• Minimum 4 years of experience in supply chain and/or customer service, preferably in manufacturing operations
• Proven record of meeting schedule commitments and managing expectations of a customer group
• Knowledge of manufacturing processes, timelines, and documentation
• Strong analytical skills
• Excellent organizational skills and ability to multitask
• Superior verbal and written communication skills
• Excellent attention to detail and collaboration skills
• Proficiency in ERP tools and communication software
• Experience with quality management systems (e.g., ISO 9001)
• Thrive in a fast-paced, high-growth environment

Nice to have

• Experience working with Xometry's digital marketplace or similar platforms
• Proficiency in data analysis tools (e.g., Google Sheets)
• Experience working in a manufacturing environment

Benefits

• 401(k) match
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off, including vacation, sick leave, floating and fixed holidays
• Maternity and bonding leave
• EAP and other wellbeing resources

Before you apply

• US-based roles participate in E-Verify and require Form I-9 information after an offer is accepted

About the company

Xometry (NASDAQ: XMTR) connects people with ideas to manufacturers who can produce them. Its digital marketplace gives manufacturers growth resources and gives Fortune 1000 buyers access to global manufacturing capacity.