Social & Community Manager

The role

You will own how Xometry shows up on organic social and in online communities every day. You will engage with buyers and suppliers, triage inbound messages, and manage the content calendar with an agency.

What you will do

• Serve as the face of Xometry and operational lead for organic social and community
• Represent Xometry in buyer and supplier communities such as forums, Reddit and YouTube
• Stand up a social listening and servicing tool
• Own the social content calendar and partner with the agency on content creation
• Establish a servicing triage process for community and social inquiries

Required qualifications

• 7+ years experience managing organic social and/or online community programs, ideally in a B2B or technical industry
• Strong writing skills and a distinct, adaptable voice
• Comfortable engaging authentically in forums, Reddit and other community spaces
• Experience with or working knowledge of social listening/servicing tools
• Ability to triage and prioritize inbound engagement, knowing when to loop in subject matter experts
• Comfort partnering with an agency on content production while retaining ownership of voice and strategy
• A proactive, community-first mindset

Before you apply

• Xometry participates in E-Verify; for US-based roles, Form I-9 information is provided to the federal government after an offer is accepted

About the company

Xometry (NASDAQ: XMTR) connects people with big ideas to manufacturers through a digital marketplace. Its platform gives manufacturers resources to grow and makes global manufacturing capacity accessible to Fortune 1000 buyers.