Staff Product Manager, Sales Operations

The role

You will lead product strategy for Sales Technology and Operations, rebuilding the core sales tech infrastructure into a unified revenue and account management engine. You will define the two-year sales tech roadmap with sales leadership and deliver quarterly capabilities across Buyer Experience, Pricing, Post-Order, and Marketing.

What you will do

• Build first-hand understanding of customer journeys in each segment and develop buyer profiles through customer conversations and rep shadowing
• Modernize CRM infrastructure to support multi-stakeholder coverage models and build automated data pipelines for reporting and incentive tracking
• Match sales tooling to how each segment's buyers evaluate, purchase, and reorder, including enterprise e-procurement punchout connectors and collaborative quote workbenches
• Stream real-time production and fulfillment milestones into sales workflows and configure automated exception alerts for potential delays
• Synthesize leadership input into product requirements and secure cross-team engineering commitments through influence
• Translate sales processes into structured specifications for intelligent systems and establish a governance framework for routing tasks to models

Required qualifications

• 10+ years of product management experience, with direct ownership of sales tech, revenue operations, CRM platforms, or B2B marketplace sales infrastructure
• Experience supporting B2B sales organizations with a defined segmentation model and translating segments into differentiated tooling without over-standardizing
• Demonstrated depth in customer journey understanding across technical vs. non-technical and transactional vs. program-based buyers
• Deep architectural mastery of Salesforce, including Sales Cloud, CPQ, complex opportunity models, territory management, and enterprise integration patterns
• Hands-on fluency with commercial stacks such as Outreach or Salesloft, Kaia or Gong, HubSpot, Snowflake, and reverse ETL tooling
• Pragmatic understanding of sales behavior and balancing automation with rep flexibility
• AI-native operating style with hands-on fluency in tools like Claude and Cursor
• Systems-thinking mindset to manage technical dependencies across databases, legacy ERPs, and cloud platforms
• Executive presence and influence in aligning senior commercial and technical leaders
• Comfort making high-stakes decisions under ambiguity and translating business targets into technical requirements
• Bachelor's degree in Computer Science, Engineering, Business, or a related technical field

Benefits

• 401(k) match
• Medical, dental, and vision insurance
• Life and disability insurance
• Generous paid time off, including vacation, sick leave, floating and fixed holidays
• Maternity and bonding leave
• EAP and other wellbeing resources
• Much more

Before you apply

• For US-based roles, Xometry participates in E-Verify and, after an offer is accepted, provides Form I-9 information to confirm work authorization

About the company

Xometry (NASDAQ: XMTR) connects people with big ideas to manufacturers who can bring them to life through its digital marketplace. It gives manufacturers resources to grow and makes global manufacturing capacity accessible to buyers at Fortune 1000 companies.