Manufacturing Partner Success Manager

The role

You will act as the first point of contact for manufacturing partners on the Xometry marketplace. You will move requests through queues, resolve production blockers, and escalate complex risks to leadership.

What you will do

• Resolve critical production blockers such as cost or lead time discrepancies, freight inquiries, and label generation issues
• Manage end-to-end resolution of job cancellation requests and missing inspection documents
• Oversee PSS dispute resolutions
• Monitor communication queues so tasks are prioritized and production does not stall
• Recover troubled orders and execute pull-in requests to meet month-end and quarter-end goals
• Work with internal Operations and Quality CoE teams to close communication gaps
• Build trust-based relationships with the partner community and give transparent project updates
• Identify process automation opportunities and keep documentation for revenue recognition
• Provide peer coverage and support during peak periods
• Escalate complex risks to leadership within Xometry's quality management systems

Required qualifications

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field, or equivalent experience
• 4+ years of experience in supply chain and/or customer service, preferably in manufacturing operations
• Proven track record of meeting schedule commitments while managing expectations of a customer group
• Knowledge of manufacturing processes, timelines, and documentation
• Strong analytical skills to implement solutions that keep production moving
• Self-starter who can independently drive project completion
• Excellent organizational skills and ability to multitask
• Superior verbal and written communication skills
• Excellent attention to detail and collaboration skills
• Proficiency in ERP tools and communication software
• Experience with quality management systems such as ISO 9001
• Ability to thrive in a fast-paced, high-growth environment

Nice to have

• Experience working with Xometry's digital marketplace or similar platforms
• Proficiency in data analysis tools such as Google Sheets
• Experience working in a manufacturing environment

Benefits

• Competitive salary and a comprehensive benefits package
• Health and life insurance
• Generous paid time off, including vacation, sick leave, and floating and fixed holidays
• Employee Assistance Program (EAP) and other wellbeing resources
• Open, friendly, trusting team environment
• Development opportunities in a fast-growing company
• Ongoing free well-being activities and charity projects
• Flexible processes and planning
• Structured onboarding plan

Before you apply

• Holiday calendar follows USA holidays

About the company

Xometry powers industries by connecting people with ideas to manufacturers who can produce them. Its digital marketplace gives manufacturers tools to grow and lets Fortune 1000 buyers access global manufacturing capacity.