Order Fulfillment Specialist

The role

You will manage on-time delivery and quality control for orders given to production partners. You will coordinate with customers and manufacturers and solve problems that come up during order processing.

What you will do

• Follow and control production processes for orders given to production partners (additive manufacturing, machining, sheet metal laser cutting and press brake bending, volume molding, etc.)
• Coordinate projects by communicating with customers and production partners
• Support manufacturing: control dates and dispatch, organize delivery and quality control of products
• Give technical support to production partners
• Solve problems and special cases with customers and manufacturers during order processing
• Manage the project between the production partner and the customer during production
• Follow the logistics process of work packages from production partners
• Supervise production order processing and document in internal CRM and ERP systems
• Contact production partners for rework or remanufacturing of work packages with quality problems
• Work in coordination with quality, logistics and purchasing departments

Required qualifications

• Previous customer success or order management experience
• Fluent in English (minimum B2 level)
• Good communication skills to maintain relations with customers, production network and in-house departments
• Ability to think fast and adapt easily to changing conditions
• Interest in continuing a career in production technologies

Nice to have

• Graduated from Mechanical Engineering, Manufacturing Engineering, Materials and Metallurgical Engineering, Industrial Engineering or similar university departments

Benefits

• Salary paid in Euro
• Food card benefit
• Complimentary private health insurance
• Transportation allowance
• Professional development opportunities
• Monthly team-building events and quarterly celebrations
• In-office perks such as coffee, breakfast, pizza days, tea and dessert breaks
• Special gift boxes at significant career moments
• Paid birthday leave
• International team from over 20 countries

About the company

Xometry is a global, AI-powered marketplace for on-demand manufacturing, publicly traded on NASDAQ (XMTR). It connects engineers and procurement professionals to a network of manufacturers.