Employer Client Account Manager

The role

The Client Account Manager is the main day-to-day contact for assigned employer clients. This role manages client relationships, resolves issues with internal teams, and leads client projects and Open Enrollment activities.

What you will do

• Serve as primary day-to-day contact for assigned employer clients
• Build and maintain trusted relationships with clients and key stakeholders
• Own client issues through resolution with internal teams
• Communicate status, risks, issues and opportunities to clients and leadership
• Facilitate regular client meetings and follow-up
• Lead and take part in client Open Enrollment meetings and activities
• Prepare recurring client reporting packages, presentations and updates
• Lead client-specific projects, including plans, timelines and milestones
• Maintain knowledge of self-funded benefit design and applicable regulations
• Take on responsibilities outside traditional account management when needed

Required qualifications

• Bachelor's degree in Business, Healthcare Administration or a related field
• At least 5 years of experience in employer client account management, self-funded health plan administration, health insurance operations or a closely related role
• Active Life and Health insurance license, or ability to obtain it within 90 days of hire
• Experience managing relationships with employer clients and stakeholders such as brokers, consultants and benefits administrators
• Understanding of self-funded medical and pharmacy benefit design
• Working knowledge of ACA, CAA, ERISA, Mental Health Parity and other applicable regulations
• Experience leading or participating in employer Open Enrollment meetings
• Ability to manage multiple priorities, projects and client needs at once
• Excellent written and verbal communication skills
• Ability to travel up to 25%
• Proficiency with Microsoft Office, including Excel and PowerPoint, and AI platforms such as Claude and ChatGPT

Benefits

• Competitive salary and benefits package

Before you apply

• Active Life and Health insurance license required, or obtained within 90 days of hire
• Full compensation is based on candidate experience and relevant certifications

About the company

XO Health Inc. is the first health plan designed by and for self-insured employers. Founded in 2022 and headquartered in Alpharetta, GA, it aims to deliver a more unified health experience for everyone involved in healthcare.