Field Service Technician

The role

You will diagnose, repair and report on Xos electric commercial vehicles and products. The role is mainly in the field, with customer support in person, by phone and by email.

What you will do

• Diagnose, repair and report on quality and design concerns on Xos vehicles and products.
• Collaborate with design, engineering, software and external partners.
• Perform low voltage (LV) and high voltage (HV) electrical diagnosis, controls and module programming.
• Apply knowledge of basic electrical concepts, including use of volt-ohm meters.
• Provide face-to-face, phone and email customer support.
• Complete timely and accurate case notes, repair orders, and initiate new cases as required.
• Complete training objectives and certifications as assigned by management.
• Perform additional duties as assigned.

Required qualifications

• Proven proficiency with high and low voltage electrical systems.
• Associate's degree or vocational certificate in automotive service technology or 4+ years of relevant experience.
• Proficiency in Google Suite applications.
• Ability to read and interpret electrical schematics.
• Valid driver's license and clean driving record.
• Ability to meet security clearance requirements.
• Legally eligible for international travel and admissible to Canada for business purposes.
• Able to lift over 50 pounds and work under commercial vehicles, outdoors and in varying weather.

Nice to have

• ASE certifications.
• CDL class A or B.
• Experience with motors and harness systems for commercial truck mechanical systems.

Benefits

• Medical, dental and vision coverage, with PPO and HMO (California) plans; plans with 100% covered employee premiums.
• HSA and FSA plans.
• PTO, sick time and paid holidays, with more vacation days as tenure grows.
• Generous company holidays, including a winter holiday hiatus in December.
• Basic life and AD&D insurance, 100% covered by Xos, with optional additional life coverage.
• Betterment 401(k) retirement plan.
• Pet insurance.
• Opportunities to learn, grow and advance.

Before you apply

• Must be legally eligible for international travel and admissible to Canada.
• Must meet security clearance requirements and pre-employment conditions required by federal or customer-regulated environments.
• Must be available to travel 60-80% of the time.

About the company

Xos is a technology company and electric truck manufacturer working to decarbonize commercial transportation. It designs electric vehicles, fleet management software and charging solutions.