Field Service Technician

The role

You will diagnose, repair and report on Xos electric vehicles, turning customer concerns into clear technical issues. Most of the work is in the field, with a focus on the Richmond, CA area and the greater Bay Area.

What you will do

• Diagnose, repair and report on quality and design concerns on Xos vehicles and products.
• Collaborate with design, engineering, software and external partner teams.
• Perform low voltage (LV) and high voltage (HV) electrical diagnosis, controls and module programming.
• Apply knowledge of basic electrical concepts, including use of volt-ohm meters.
• Provide customer support face-to-face, by phone and by email.
• Complete timely, accurate case notes, repair orders and new cases as required.
• Complete training objectives and certifications assigned by management.
• Perform additional duties as assigned.

Required qualifications

• Proven proficiency with high and low voltage electrical systems.
• Associate's degree or vocational certificate in automotive service technology or related field, or 4+ years of relevant experience.
• Ability to read and interpret electrical schematics.
• Proficiency in Google Suite applications.
• Strong mechanical knowledge of commercial truck systems.
• Valid driver's license and clean driving record.
• Ability to meet security clearance requirements and pre-employment conditions, including federal or customer-regulated requirements.
• Legally eligible for international travel and admissible to Canada for business purposes.
• Available to travel as business needs require.

Nice to have

• ASE certifications.
• CDL class A or B.
• Experience with motors and harness systems.

Benefits

• Medical, dental and vision coverage for you and your family, with PPO and HMO (California) plans; employee premiums 100% covered on some plans.
• Voluntary ancillary benefits.
• HSA and FSA plans.
• PTO that grows with tenure, plus sick time and paid holidays.
• Generous company holidays, including a winter holiday hiatus in December.
• Basic life and AD&D insurance, 100% covered by Xos, with optional additional life coverage.
• Betterment 401(k) retirement plan.
• Pet insurance.
• Opportunities to learn, grow and advance.

Before you apply

• Must be legally eligible for international travel and admissible to Canada.
• Security clearance requirements apply.
• Must be able to lift over 50 pounds and work under commercial vehicles outdoors in varying weather.

About the company

Xos is a technology company and electric truck manufacturer focused on decarbonizing commercial transportation. It designs electric vehicles, fleet management software and charging solutions.