Field Service Technician

The role

Diagnose, repair and report on Xos electric commercial vehicles and products. Turn customer concerns into technical issues and record causes and fixes.

What you will do

• Diagnose, repair and report on quality and design concerns on Xos vehicles and products.
• Collaborate with design, engineering, software and external partners.
• Perform low voltage (LV) and high voltage (HV) electrical diagnosis, controls and module programming.
• Use volt-ohm meters and apply basic electrical concepts.
• Apply mechanical knowledge of commercial truck systems.
• Provide customer support face-to-face, by phone and by email.
• Complete timely case notes, repair orders and new cases.
• Complete training objectives and certifications assigned by management.
• Perform additional duties as assigned.

Required qualifications

• Proven proficiency with high and low voltage electrical systems.
• Associate's degree or vocational certificate in automotive service technology or 4+ years of relevant experience.
• Proficiency in Google Suite applications.
• Ability to read and interpret electrical schematics.
• Valid driver's license and clean driving record.
• Ability to meet security clearance requirements and pre-employment conditions.
• Legally eligible for international travel and admissible to Canada for business.
• Available to travel as business needs require.
• Able to lift over 50 pounds and work under commercial vehicles in varying weather.

Nice to have

• ASE certifications.
• CDL class A or B.
• Experience with motors and harness systems.

Benefits

• Medical, dental and vision coverage, with PPO and HMO (California) plans; employee premiums 100% covered on some plans.
• HSA and FSA plans.
• PTO that grows with tenure, plus sick time and paid holidays.
• Company holidays, including a winter hiatus in December.
• Basic life and AD&D insurance, 100% covered by Xos, with optional additional coverage.
• Betterment 401(k) retirement plan.
• Pet insurance.
• Opportunities to learn, grow and advance.

Before you apply

• Must have a valid driver's license and clean driving record.
• Must meet security clearance requirements.
• Must be legally eligible for international travel and admissible to Canada.
• Ongoing applications: candidates may be contacted as opportunities arise.

About the company

Xos is a technology company and electric truck manufacturer that designs and builds electric commercial vehicles, fleet management software and charging solutions.