Field Service Technician

The role

You will diagnose, repair and report on Xos electric commercial vehicles and products, working mainly in the field. You will turn customer concerns into technical issues and document causes and corrective actions.

What you will do

• Diagnose, repair, and report on quality and design concerns on Xos vehicles and products.
• Collaborate with design, engineering, software, and external partners.
• Perform low voltage (LV) and high voltage (HV) electrical diagnosis, controls, and module programming.
• Use volt-ohm meters and apply basic electrical concepts.
• Provide face-to-face, phone, and email customer support.
• Complete case notes, repair orders, and open new cases as required.
• Complete training objectives and certifications assigned by management.
• Perform additional duties as assigned.

Required qualifications

• Proven proficiency with high and low voltage electrical systems.
• Associates Degree or Vocational Certificate in automotive service technology or 4+ years of relevant experience.
• Strong mechanical knowledge of commercial truck systems.
• Ability to read and interpret electrical schematics.
• Proficiency in Google Suite applications.
• A valid driver's license and a clean driving record.
• Ability to meet security clearance requirements and pre-employment conditions.
• Legally eligible for international travel and admissible to Canada for business.
• Ability to lift over 50 pounds and work under commercial vehicles, outdoors and in varying weather.

Nice to have

• ASE Certifications.
• CDL class A or B.
• Experience with motors and harness systems.

Benefits

• Medical, dental, and vision coverage, with PPO and HMO (California) plans; employee premiums covered 100% on some plans.
• HSA and FSA plans.
• PTO, sick time, and paid holidays, with more vacation as tenure grows.
• Generous company holidays, including a winter hiatus in December.
• Basic life and AD&D insurance, 100% covered by Xos, with optional additional coverage.
• Betterment 401(k).
• Pet insurance.
• Opportunities to learn, grow, and advance.

Before you apply

• Must meet security clearance requirements and pre-employment conditions, including federal or customer-regulated requirements.
• Must be legally eligible for international travel and admissible to Canada.
• A valid driver's license and clean driving record are required.

About the company

Xos is an electric truck manufacturer that designs and builds electric vehicles, fleet management software, and charging solutions for commercial transportation. It is publicly traded on NASDAQ.