Field Service Technician

The role

You will diagnose, repair and report on Xos electric vehicles and products. You will turn customer concerns into technical issues and support customers in person, by phone and by email.

What you will do

• Diagnose, repair, and report on quality and design concerns on Xos vehicles and products.
• Collaborate with internal teams such as design, engineering, software, and external partners.
• Demonstrate proficiency in low voltage (LV) and high voltage (HV) electrical diagnosis, controls, and module programming.
• Apply in-depth knowledge of basic electrical concepts, including the use of various volt-ohm meters.
• Possess strong mechanical knowledge of commercial truck mechanical systems.
• Provide professional customer facing support face-to-face, by phone and by email.
• Complete timely and accurate case notes, repair orders, and initiate new cases as required.
• Demonstrate professional appearance and effective communication skills with customers on-site and in remote interactions.
• Complete training objectives and certifications as assigned by management.
• Perform additional duties as assigned.

Required qualifications

• Proven proficiency with high and low voltage electrical systems.
• Associates Degree or Vocational Certificate in automotive service technology related field, or 4+ years of relevant experience.
• Proficiency in Google Suite applications.
• Ability to read and interpret electrical schematics.
• A valid Driver's License and a clean driving record.
• Ability to meet security clearance requirements and comply with all applicable pre-employment conditions, including those required by federal or customer-regulated work environments.
• Legally eligible for international travel and admissible to Canada for business purposes, and able to obtain and maintain all required travel documentation.
• Available to travel as business needs require, including weekends, holidays, and outside standard business hours.
• Ability to lift over 50 pounds.
• Ability to work under commercial vehicles from the ground, outdoors and in varying weather conditions, using personal protective equipment.

Nice to have

• ASE Certifications.
• CDL class A or B.
• Experience with motors and harness systems.

Benefits

• Comprehensive medical, dental, and vision coverage for you and your family, with PPO and HMO (California) plans available.
• Employee premiums 100% covered on some plans.
• Voluntary ancillary benefits.
• HSA and FSA plans.
• PTO that grows with tenure, plus sick time and paid holidays.
• Generous company holidays, including a winter holiday hiatus in December.
• Basic Life and AD&D insurance, 100% covered by Xos, with option to buy more life coverage.
• Betterment 401(k) retirement plan.
• Pet insurance.
• Opportunities to learn, grow, and advance in your career.

Before you apply

• Must be legally eligible for international travel and admissible to Canada.
• Must meet security clearance requirements.
• Driving is an essential function of the role.

About the company

Xos is a technology company and electric truck manufacturer working to decarbonize commercial transportation. It designs electric vehicles, fleet management software and charging solutions.