XPERT Specialist

The role

You will act as the link between XPENG headquarters and authorized dealerships. You will audit dealer operations, coach dealer staff in the field, and build training materials, including on-camera video.

What you will do

• Conduct structured on-site audits of dealership processes, commercial compliance, product knowledge and customer experience standards
• Act as a field coach for dealer staff and give real-time feedback
• Design and update training manuals, presentations, guides and field documentation
• Create video tutorials, product walkthroughs and process explainers, including on camera
• Analyse field KPIs, dealer scorecards and customer feedback
• Design and monitor Action and Improvement Plans with dealer management
• Share field insights with the Network Development team

Required qualifications

• Bachelor's degree in Engineering, Business, or a related field
• Advanced English proficiency at a business level
• Willingness and ability to travel frequently to dealership locations
• Deep interest in the automotive industry and modern mobility trends
• Understanding of modern vehicle functions, infotainment and powertrain technologies
• Pre-employment screening, including a socioeconomic study, identity and academic verification, references and work history checks

Nice to have

• 1-3 years of experience in an automotive OEM
• Early corporate experience or internship track record in customer-facing, commercial, field auditing or corporate training roles
• Additional training or certifications related to products or the automotive industry
• Strong training and content development skills
• Comfort working with data, reports and KPIs
• Resilience and diplomacy when giving feedback

Before you apply

• Pre-employment screening is required for this position, including a socioeconomic study (Estudio Socioeconómico)