Xpinc
Banco de Talentos | Assistente de Atendimento Customer Experience
São Paulo. Posted a month ago
The role
You will deliver a good customer experience through chat, phone and email. You will work toward service metrics such as CSAT and service level, and work with other areas to build projects and solutions.
What you will do
- Resolve customer needs through chat, phone and email
- Focus on quality and customer experience to reach metrics such as CSAT and service level
- Deliver a positive experience to each customer
- Communicate with other areas of the brokerage and the bank to implement projects and develop solutions
- Work with other Customer Experience teams on continuous improvement
Required qualifications
- Higher education in progress in Business Administration or related areas
- Prior experience and interest in customer service
- Adaptability to work across channels, if needed (phone, email or chat)
- Value the customer experience as a top priority
- Communicative, able to teach, able to work in a team, and critical thinking
- Ability to work with goals
- Live in São Paulo and region
Nice to have
- Knowledge and/or experience in the financial market
- Knowledge and/or prior experience with CRM, preferably Zendesk
- Certifications such as PQO, CPA10, CPA 20, CEA and/or C-Pro and C-Pro R updates
Benefits
- Health insurance
- Dental insurance
- Wellhub (Gympass)
- Zenklub
- Life insurance
- iFood Benefits (flexible meal and food allowance)
- Transportation voucher
- New Value (benefits club)
- Parental leave: 6 months maternity and 20 days paternity
- Childcare allowance
- Exclusive investment funds
- Investment advisory
Before you apply
- The process includes resume screening, a video interview, an interview with leadership, a culture-focused interview, and an offer
- This is a talent pool listing (Banco de Talentos)
About the company
XP Inc. is one of Brazil's largest independent financial institutions, owner of the XP, Rico, Clear, XP Educação and InfoMoney brands. It reports over 4.6 million active clients and more than R$ 1.1 trillion in assets under custody.