Banco de Talentos - Assistente de Atendimento Customer Experience | Vaga exclusiva para Pessoa com Deficiência

São Paulo. Posted a month ago

The role

You will help customers through chat, phone and email, aiming for good quality and a positive experience. You will also work with other teams on projects and improvements.

What you will do

Solve customer requests through chat, phone and email
Focus on quality of results and customer experience
Work toward metrics such as CSAT and Service Level
Offer a positive experience to each customer
Communicate with other areas of the brokerage and the bank to implement projects and solutions
Work with other Customer Experience teams on continuous improvement

Required qualifications

Higher education in progress in Administration or related areas
Prior experience and interest in customer service
Adaptability to work across channels when needed (phone, email or chat)
Value customer experience as a top priority
Be communicative, able to teach, work in a team and think critically
Ability to work with goals
Live in São Paulo and region

Nice to have

Knowledge and/or experience in the financial market
Knowledge and/or prior experience with CRM, preferably Zendesk
Certifications such as PQO, CPA10, CPA 20, CEA and/or C-Pro and C-Pro R updates

Benefits

Health insurance
Dental insurance
Wellhub (Gympass)
Zenklub
Life insurance
iFood Benefits (flexible meal and food allowance)
Transport voucher
New Value benefits club
Parental leave: 6 months maternity and 20 days paternity
Childcare allowance
Exclusive investment funds
Investment advisory

Before you apply

Vacancy reserved for people with disabilities
Hiring process: resume screening, video interview, interview with the leader, culture interview, then offer
Applying means agreeing to the company's privacy policy, and the company may use artificial intelligence tools to support recruitment

About the company

XP Inc. is one of Brazil's largest independent financial institutions, owner of the XP, Rico, Clear, XP Educação and InfoMoney brands. It reports over 4.6 million active clients and more than R$ 1.1 trillion in assets under custody.