Product Manager

The role

You will lead the full product lifecycle for 1:1 communication products, from ideas through launch and iteration. You will work with customers and cross-functional teams to turn needs into product opportunities and drive them to delivery.

What you will do

• Lead the end-to-end product development lifecycle for 1:1 communication products.
• Define the vision and roadmap for messaging and communication capabilities across channels, including messaging platforms, reviews and conversational interfaces.
• Collaborate with Product, Design, Engineering, Data Science and Go-to-Market teams on engagement-focused communication experiences.
• Work with customers and internal stakeholders to understand communication workflows, compliance needs and engagement strategies.
• Design scalable, personalized and automated communication systems with strong governance and brand control.
• Analyze requests from customers, partners and stakeholders and turn them into product opportunities.
• Coordinate feature launches, including testing, beta programs, documentation, training and adoption measurement.
• Partner with ecosystem and channel partners to expand communication capabilities and integrations.
• Present product vision, roadmap and capabilities to internal and external audiences.

Required qualifications

• 2-5+ years of product management experience in a technology-driven company.
• Track record of successfully launching and iterating products.
• Experience building products in messaging, communications platforms, conversational interfaces, CRM engagement tools or customer experience platforms.
• Strong leadership, communication and interpersonal skills.
• Strong product mindset connecting vision to measurable customer and business outcomes.
• Strong time-management skills and ability to manage multiple initiatives.
• Platform-level thinking and ability to identify patterns across communication use cases and channels.
• Ability to simplify complex systems and translate technical concepts into clear product narratives.

Nice to have

• Experience with automation, AI-driven workflows or agentic systems for customer engagement.
• Experience building products for distributed teams, regulated industries or compliance-sensitive communication environments.

Before you apply

• Yext provides reasonable accommodations to people with disabilities as required by applicable law.

About the company

Yext is an enterprise agentic marketing platform that helps brands and partners manage and optimize visibility across AI and traditional search. Thousands of brands in financial services, healthcare, retail, hospitality and food use Yext.