Customer Success Manager, Enterprise

The role

You will manage a portfolio of enterprise healthcare customers, driving adoption, retention and growth of the Yext platform. You will build strategic success plans, identify upsell and cross-sell opportunities, and work with Sales and Solution Engineering.

What you will do

• Manage a portfolio of assigned healthcare enterprise-level customers, focusing on adoption, retention, growth and satisfaction
• Serve as the primary post-sales point of contact and build strong customer relationships
• Share customer feedback with Yext Support, Product Management, Services and GTM teams
• Develop and execute strategic success plans aligned with customer business objectives
• Conduct regular reviews and demonstrate the value of Yext products and services
• Share industry insights and product roadmap guidance with customers
• Analyze customer data to identify upsell and cross-sell opportunities
• Collaborate with Sales and Solution Engineering on growth opportunities
• Manage renewals and risk, anticipating issues and forecasting renewals accurately
• Collaborate with Sales on renewals strategy using customer analytics

Required qualifications

• A minimum of 7 years of experience in a strategic CSM role managing enterprise-level customers in the Healthcare industry
• Knowledge of digital marketing technologies such as social media marketing, digital experience, reputation management, customer experience and marketing performance platforms
• Familiarity with listings networks such as Google, Apple and Facebook and marketing strategy for multi-location businesses
• Strong ability to develop insights from performance data and present a value story to stakeholders
• Experience with subscription GTM approaches for customer success management and renewals
• Proven ability to manage a book of business with high gross retention and predictability
• Strong project management skills across multiple priorities and deadlines
• Strong negotiation, influencing and closing skills
• Outstanding interpersonal and communication skills

Nice to have

• BA/BS degree in Sales, Business, Marketing, or Computer Science
• Work experience in organic search or local SEO within digital media
• Familiarity with Challenger Sales Methodology

Benefits

• Medical, dental and vision benefits
• Life insurance
• Short-term and long-term disability
• 401(k) retirement plan
• Vacation and sick leave
• Possible variable pay programs based on performance

Before you apply

• Yext communications come only from @yext.com email addresses; report messages from other domains to security@yext.com

About the company

Yext is an enterprise agentic marketing platform that helps brands and partners manage visibility across AI and traditional search. Thousands of brands in financial services, healthcare, retail, hospitality and food use Yext.