Senior Customer Success Manager

The role

You will partner with enterprise customers to drive adoption and get the most value from the Yext platform. You will manage a portfolio of assigned customers, build strategic success plans, and identify upsell and cross-sell opportunities.

What you will do

• Manage a portfolio of assigned customers, focusing on adoption, retention, growth and satisfaction
• Serve as the primary point of contact for customers for all post-sales activities
• Share customer feedback with Yext Support, Product Management, Services and GTM teams
• Develop and execute strategic success plans aligned with customer goals
• Conduct regular reviews and demonstrate the value of Yext products and services
• Share industry insights and product roadmap with customers
• Analyze customer data to identify upsell and cross-sell opportunities
• Collaborate with Sales and Solution Engineering on growth opportunities
• Identify customer risks early and collaborate with Sales on renewals strategy
• Provide an accurate renewals forecast

Required qualifications

• BA/BS degree in Sales, Business, Marketing, or Computer Science
• At least 7 years of experience in a strategic CSM role managing enterprise-level customers
• Knowledge of digital marketing technologies
• Familiarity with listings networks such as Google, Apple and Facebook
• Experience with marketing strategies for multi-location businesses
• Ability to develop insights from performance data and present a value story to stakeholders
• Experience with subscription GTM approaches for customer success and renewals
• Proven ability to manage a book of business with high gross retention
• Strong project management skills across multiple priorities and deadlines
• Strong negotiation, influencing and closing skills
• Outstanding interpersonal and communication skills

Nice to have

• Work experience in organic search or local SEO within digital media
• Familiarity with Challenger Sales Methodology

Before you apply

• Yext provides reasonable accommodations for people with disabilities on request

About the company

Yext is an enterprise agentic marketing platform used by thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality and food. Yext is listed on the NYSE as YEXT.