Platform Consultant

The role

You will act as a Yext product expert on client projects. You will configure the platform, manage data, and manage project deliverables for clients.

What you will do

• Facilitate and manage implementations and ad hoc enhancement and maintenance requests for assigned client accounts
• Manage and prioritize multiple client configuration or data management requests and drive them to completion
• Interpret client requests and communicate them to internal teams
• Provide status updates and communicate risks and opportunities to clients and the account team
• Understand complex technical issues and build scalable solutions for clients
• Create business requirements documents and ensure accurate platform configuration
• Configure the Yext environment and build data integrations (Connectors)
• Serve as technical subject matter expert, advising on brand visibility, data modeling and solution optimization
• Work with clients via meetings and email to define goals and requirements
• Collaborate with developers, designers and other team members, and test new features and give product feedback

Required qualifications

• BA/BS degree in any subject area, or similar college-level education
• 3-6 years of experience in software implementation, consulting, or similar client-facing roles, preferably SaaS
• Strong data modeling and technical background
• Excellent communication and collaboration skills
• Excellent English, written and verbal
• Strong interpersonal skills and ability to communicate complex problems
• Ability to thrive in a cross-functional team environment
• Ability to learn new concepts quickly
• Strong attention to detail, organized, process-driven
• Strong work ethic in a fast-paced environment
• Fluency and interest in artificial intelligence (AI) usage, optimization, and tool creation
• Must be available for occasional travel (less than 5%)

Nice to have

• Relational databases
• Search engine optimization (SEO)
• Generative engine optimization (GEO)
• Artificial intelligence optimization (AIO)
• Local digital marketing
• Agile software development
• User experience best practices

Benefits

• Medical, dental and vision benefits
• Life insurance
• Short-term and long-term disability
• 401(k) retirement plan
• Vacation and sick leave
• Variable pay programs based on performance

Before you apply

• Occasional travel, less than 5%, is required

About the company

Yext is an enterprise agentic marketing platform that helps brands and partners manage visibility across AI and traditional search. Thousands of brands and digital marketing partners use it in financial services, healthcare, retail, hospitality and food.