Client Success Associate

The role

You will support YipitData's growing client base in the Asia Pacific market as a Client Strategy Associate. You will build client relationships with sophisticated investors, help them get the most value from the research, and identify expansion and engagement opportunities.

What you will do

• Find new ways to drive value and grow user engagement
• Be a trusted resource by making sure clients get the most value from the research
• Be an expert on the products and the investment narratives behind them
• Identify and execute expansion opportunities, risk mitigation and engagement strategies
• Interact with sophisticated investors to find engagement opportunities
• Manage a high-touch, high-volume client base

Required qualifications

• Professional fluency in English (oral and written)
• Professional fluency in Mandarin (oral and written)
• Strong oral and written communication, including great questioning skills
• Ability to communicate complex ideas clearly to a wide range of audiences
• Good judgment when handling a wide variety of client situations
• Ability to build strong relationships and be sensitive to client needs
• Resourceful, resilient and excited to learn
• Positive, self-starter and team player
• Genuine interest in financial markets
• Belief in the data-powered product

Nice to have

• 2 to 5 years of experience in the expert network or financial industry

Benefits

• Highly competitive salary and commission plan
• Growth determined by impact rather than tenure

About the company

YipitData is a market research and analytics firm for the disruptive economy, using proprietary technology to analyze alternative data. It was recently recognized by Inc. as a Best Workplace for three consecutive years.