Director of Customer Education

The role

Build and run Yoodli's customer and partner education: onboarding paths, modules, guides, workshops and certifications. Own education for each product launch and measure adoption and time-to-value.

What you will do

• Build and maintain the core education library: onboarding pathways, self-paced modules, video walkthroughs, guides, templates, product academies and live workshops
• Own customer and partner education for every launch, from alpha through GA, including internal readiness for CS, Support and Sales
• Build the program-admin track and certification paths for customers and partners
• Decide which launches and accounts get white-glove treatment and which are served by scaled programs
• Measure impact through adoption, time-to-value and support deflection, and iterate on the data
• Grow the function by making the case for headcount and hiring where depth is needed

Required qualifications

• 5-8+ years in customer education, enablement, instructional design or customer success at a B2B SaaS company
• At least one function built from scratch rather than inherited
• Hands-on across formats: scripting and recording video, designing assessments, leading webinars, shipping a certification program, writing guides
• Ties education to business outcomes and can define, instrument and report new metrics to executives
• AI-first mindset in content creation, tooling and maintenance
• Strong cross-functional influence across Customer Success, Product, Marketing and Support
• Experience educating enterprise program owners who roll out to hundreds or thousands of users
• High agency in ambiguity and excellent writing
• Series B to Series D SaaS, or a comparably fast-scaling environment

Nice to have

• Background in L&D, corporate training or communication coaching
• Experience with partner enablement programs
• Experience adapting onboarding programs for different industries
• Experience with digital adoption or in-product guidance tooling
• Experience building a customer community or user group alongside a curriculum

Benefits

• Equity opportunities
• Health, dental and vision insurance
• 401k plans
• Unlimited PTO
• Free lunches at the office (Seattle-based)

Before you apply

• US-based opportunity; location listed as Seattle (preferred) or San Francisco (remote)

About the company

Yoodli is an AI platform for human skills, helping people and organizations learn communication and career skills through practice. It has raised over $60M and counts Google, Databricks and Snowflake among its customers.