Strategic Customer Success Manager

The role

You will manage enterprise client accounts to ensure a strong customer experience across the customer journey. You will focus on satisfaction, NPS, retention, product adoption and business expansion, working closely with sales, product and leadership teams.

What you will do

• Ensure seamless customer experiences across all stages of the customer journey
• Manage enterprise client accounts and maintain strong customer relationships
• Increase customer satisfaction, NPS, retention and product adoption
• Drive business expansion within client accounts
• Collaborate closely with sales, product and leadership teams

Required qualifications

• 5+ years of experience as an enterprise customer success manager
• Proven track record of managing enterprise accounts, driving adoption and achieving customer success metrics
• Experience shaping and executing customer experience strategies for enterprise lifecycle stages
• Skilled at working cross-functionally with sales, leadership and product teams
• Exceptional verbal and written communication skills
• Strong proficiency in customer engagement platforms and CRM tools
• Humility, creativity, a team-first attitude and a love for learning

Nice to have

• Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
• Proficient in advanced analytics tools to monitor customer usage patterns and predict future behaviors
• Ability to develop and implement automation strategies for customer lifecycle management from onboarding to renewal

Benefits

• Equity opportunities at a fast growing company
• Health, dental and vision insurance
• 401k plans
• Flexible PTO
• Free lunches at the office
• Work daily with the founding team and mentors

About the company

Yoodli is an AI communication coach and AI Platform for Human Skills that helps people build communication and career skills. The company has raised over $60M and serves customers including Google, Databricks and Snowflake.