Growth Customer Success Manager

Seattle, WA. Posted 29 days ago

The role

You will manage and grow 40 to 60 mid-market customer accounts. You will build strong customer relationships, drive product adoption, and help customers reach their business goals with Yoodli, working closely with sales, product, and leadership.

What you will do

Retain and grow 40 to 60 mid-market accounts
Build strong customer relationships and increase satisfaction
Drive product adoption
Understand customers' business objectives and help them use Yoodli to meet them
Ensure customers get the maximum value from their partnership with Yoodli
Collaborate with sales, product, and leadership teams

Required qualifications

3 to 6 years of experience in customer success or account management
Proven track record managing customer relationships, driving adoption, and achieving customer outcomes
Experience running renewals, driving expansion, and leading QBRs
Skilled at working cross-functionally with sales, leadership, and product teams
Proficiency in customer engagement platforms and CRM tools
Strong ability to prioritize accounts based on customer health, adoption, and sentiment
Exceptional verbal and written communication skills
Excited about working in a fast-paced startup environment
Humility, bias for action, team-first attitude, and a love for learning

Nice to have

Deep understanding of the SaaS ecosystem and how to guide customers through the adoption curve
Comfortable embracing AI to enhance efficiency and the customer experience
Ability to develop strategies, playbooks, and best practices across the customer lifecycle

Benefits

Health, dental, and vision insurance
401k plans
Flexible PTO
Free lunches at the office
Equity opportunities
Variable pay based on quarterly goals

Before you apply

Total compensation includes a combination of cash base and commission

About the company

Yoodli is an AI platform that helps people build human skills such as communication, sales, and interviewing. It is backed by Madrona, Neotribe, the Allen Institute for AI, and Cercano, and has raised over $60M.