Upmarket Customer Success Manager, Discover

The role

You will own customer relationships for Yotpo Discover from onboarding through renewal. You will help build the Customer Success process for this new product and lead SEO and AEO audits for customers.

What you will do

• Own post-onboarding customer relationships through renewal, driving retention and expansion
• Help design and scale the Discover Customer Success motion, including success plans, QBR templates and playbooks
• Lead SEO and AEO audits using Yotpo Discover and turn insights into recommendations for customers
• Partner with Product to shape the roadmap through customer feedback and validation sessions
• Lead strategic QBRs and executive conversations that align customer goals with the roadmap
• Build relationships across customer organizations, from day-to-day operators to C-suite stakeholders
• Track adoption and performance, identify risks early and lead resolution strategies

Required qualifications

• 3-5+ years of experience in Customer Success, Account Management, SEO, Growth or Digital Strategy
• Comfortable explaining AI search, LLM-driven answers and modern discovery concepts to non-technical stakeholders
• Builder mentality, thriving in early-stage environments
• Strategic advisor with experience managing complex customer relationships and executive audiences
• Analytical and data-driven, using insights to measure performance and business impact
• Exceptional communicator and storyteller with strong presentation skills

Nice to have

• Hands-on SEO background (agency or in-house strongly preferred)

Benefits

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums
• 100% coverage of employee dental and vision premiums
• Comprehensive life and disability insurance
• Flexible Time Off policy, sick time and paid holidays
• Equity in options
• Company-sponsored 401K matching
• Pre-tax commuter and healthcare benefits
• Comprehensive paid leave for new parents and Dependent Care FSA
• Individualized career development, rewards and recognition
• Wellness and philanthropic programming and events

Before you apply

• The posting says you do not need to meet 100% of the qualifications to apply
• The posting states that AI may be used to screen, assess or select applicants

About the company

Yotpo helps eCommerce brands build trust and loyalty with AI-powered Reviews and Loyalty solutions. The company says it works with over 30,000 global brands.