Upmarket Customer Success Manager, Discover

The role

You will own customer relationships for Yotpo Discover from post-onboarding through renewal. You will help build the Customer Success process for this new product and lead SEO and AEO audits for customers.

What you will do

• Own post-onboarding customer relationships through renewal, driving retention and expansion.
• Help design and scale the Discover Customer Success motion, including success plans, QBR templates and playbooks.
• Lead SEO + AEO audits using Yotpo Discover and turn AI discovery insights into recommendations.
• Partner with Product to shape the roadmap through customer feedback and validation sessions.
• Lead strategic QBRs and executive-level conversations that align customer goals with the roadmap.
• Build multi-threaded relationships, from day-to-day operators to C-suite stakeholders.
• Track adoption and performance, identify risk early and lead resolution strategies.

Required qualifications

• 3-5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy.
• Comfortable explaining AI search, LLM-driven answers and modern discovery concepts to non-technical stakeholders.
• Builder mentality and comfort working in early-stage environments.
• Experience managing complex customer relationships and engaging executive audiences.
• Analytical and data-driven, using insights to demonstrate business impact.
• Exceptional communicator and storyteller with strong presentation skills.

Nice to have

• Hands-on SEO background, agency or in-house strongly preferred.

Benefits

• Company sponsored RRSP matching.
• 100% coverage of additional benefits programme.
• Equity in options.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• Team events, Lunch & Learns, end-of-year celebrations, affinity groups and community partnerships.

Before you apply

• Posting says candidates who do not meet 100% of the qualifications are still encouraged to apply.
• AI is used in some hiring steps, as disclosed in the posting's AI Disclosure section.

About the company

Yotpo helps eCommerce brands build trust and loyalty with AI-powered Reviews and Loyalty solutions. The company is trusted by over 30,000 global brands.