SEO/AEO Client Strategist

The role

You will own customer relationships for Yotpo Discover after onboarding, through renewal. You will help build the customer success process for a new product and lead AEO optimizations that show customers how they appear in AI-driven discovery.

What you will do

• Own post-onboarding customer relationships through renewal, driving retention and expansion with Account Managers and Customer Success teams
• Help design and scale the Discover Customer Success process, including success plans, QBR templates, expansion signals and early playbooks
• Lead AEO optimizations using Yotpo Discover and turn AI discovery insights into concrete recommendations and measurable outcomes
• Partner with Product to shape the roadmap through structured customer feedback, use cases and validation sessions
• Lead strategic QBRs and executive-level conversations that align customer goals with outcomes
• Build multi-threaded relationships across customer organizations, from day-to-day operators to C-suite stakeholders
• Track adoption and performance, identify risk early and lead resolution strategies

Required qualifications

• 3+ years of experience in SEO, AEO, organic search or digital strategy
• Strong understanding of SEO/AEO strategy, technical audits, organic search performance and content optimization
• Experience managing client relationships and presenting strategic recommendations
• Ability to explain complex SEO and AI-driven discovery concepts clearly to stakeholders at different levels
• Naturally curious and consultative, able to dig into challenges and recommend practical solutions
• Excited to work in an evolving space and learn quickly

Nice to have

• Experience advising clients on SEO/AEO strategy and execution
• Ideally an agency, digital marketing agency or consultancy background
• Hands-on AEO/GEO experience
• Genuine interest in how AI-powered search and LLMs are changing discovery

Benefits

• Company sponsored RRSP matching
• 100% coverage of additional benefits programme
• Equity in options
• Individualized career development, rewards and recognition
• Wellness and philanthropic programming and events
• Team events, Lunch & Learns, end-of-year celebrations, affinity groups and community partnerships

Before you apply

• The posting states that AI may be used to screen, assess or select applicants

About the company

Yotpo helps eCommerce brands build trust and loyalty with AI-powered Reviews and Loyalty solutions, and is trusted by over 30,000 global brands. Yotpo Discover helps brands understand and improve how they appear across AI-driven discovery experiences.