Federal Mission Success Manager - Federal Intelligence Community (D.C.)

The role

You will manage customer relationships and requirements for the Legion AI platform with federal Intelligence Community customers. You will onboard and train customers, demonstrate value, handle renewals, and relay feedback to engineering.

What you will do

• Act as the voice of the customer, advocating for their needs to the product team
• Serve as project manager for new feature development and platform deployment for a customer
• Build hands-on technical knowledge of Legion's product and features
• Lead customer onboarding and train administrative users and champions
• Work with customers to demonstrate qualitative and quantitative value
• Build relationships with stakeholders from end users to CISOs
• Work with sales to renew and expand customers and reduce churn risk
• Gather customer feedback through surveys, interviews and data analysis, and relay it to engineering
• Collaborate with engineering to resolve customer issues in a timely way

Required qualifications

• SECRET or TS/SCI security clearance
• Significant experience as an Engagement Manager, Program Manager, Product Manager, Customer Success Manager or Account Manager working with the government
• Willingness to travel and be onsite with customers frequently
• Experience with a highly technical product
• Exceptional communication skills
• Proven ability to collaborate with cross-functional teams
• Understanding of AI technologies and machine learning concepts
• US citizenship required
• Previous experience supporting Intelligence Community federal agency customers

Nice to have

• Experience working at a startup
• Technical background, such as building project management tools using Excel, SQL or Python

Before you apply

• US citizenship is required due to US Government contract requirements
• TS/SCI security clearance is required
• Previous experience supporting Intelligence Community federal agency customers is required

About the company

Legion builds secure, reliable AI systems that embed intelligence inside complex systems. It was born from a Department of Defense partnership and works with partners such as Palantir, Nvidia, HPE and Oracle.