Site Reliability Engineer I

The role

This person will lead the reliability, scalability and performance of Zafin's cloud infrastructure and applications on Azure. The role covers complex incident resolution, root cause analysis, automation and mentoring junior engineers.

What you will do

• Manage the resolution of complex technical issues involving Zafin's products and Azure cloud environment.
• Design and implement strategic operational enhancements to improve resiliency and system reliability.
• Conduct in-depth Root Cause Analysis (RCA) for high-severity incidents and reduce error recurrence.
• Represent the organization in external client escalation calls, providing expert guidance and solutions.
• Optimize cloud infrastructure for high performance, scalability, and cost-effectiveness.
• Provide thought leadership in managing and scaling container orchestration platforms such as AKS and OpenShift.
• Oversee the implementation of advanced monitoring solutions and integrate predictive analytics for proactive issue resolution.
• Develop and execute automation strategies to streamline operational workflows and incident responses.
• Create and maintain comprehensive documentation of cloud architectures, processes, and incident management strategies.
• Mentor and coach junior engineers, fostering a culture of continuous learning and innovation.

Required qualifications

• Bachelor's degree in computer science, Engineering, or a related field.
• 8+ years of experience in cloud support, operations, or a related role.
• Advanced expertise in Microsoft Azure or equivalent cloud platforms.
• Demonstrated experience in designing and scaling container orchestration systems like AKS or OpenShift.
• Proven leadership in managing automated deployment pipelines, including Azure DevOps.
• Mastery in enterprise monitoring platforms (e.g., Azure Insights, Grafana) and predictive analytics tools.
• Advanced scripting skills with PowerShell, Python, or similar languages.
• Extensive experience in incident management and defining SLAs for global production environments.
• In-depth knowledge of database management, particularly Postgres.
• Exceptional analytical and problem-solving abilities.
• Strong leadership and mentoring skills.
• Advanced communication and collaboration capabilities.

Nice to have

• Master's degree.
• Advanced certifications in cloud platforms (e.g., Azure Solutions Architect Expert).
• Experience with ITSM tools and processes (e.g., ServiceNow).
• Comprehensive understanding of security and compliance in cloud environments.

Benefits

• Competitive salaries
• Annual bonus potential
• Generous paid time off
• Paid volunteering days
• Wellness benefits
• Opportunities for professional growth and career advancement

Before you apply

• Accommodations are available on request for candidates taking part in all aspects of the selection process.

About the company

Zafin is an AI platform company helping regulated institutions modernize critical work under strong governance. It is headquartered in Toronto, Canada and partners with financial institutions across several regions.