Cloud Support Analyst II/III

The role

You will support enterprise clients on complex production issues in cloud-hosted applications. You will act as a subject matter expert on assigned products, lead investigations, and help with testing, deployments and documentation.

What you will do

• Build and maintain deep knowledge of assigned products, including features, integrations and configurations.
• Serve as subject matter expert, advising clients, support teams and stakeholders.
• Deliver senior-level techno-functional production support for complex issues.
• Investigate production and non-production issues by reproducing problems, analyzing logs and database records.
• Support client integration testing, including SIT and UAT.
• Support application deployments, release validation and parameter configuration, particularly in Microsoft Azure.
• Engage clients to understand issues, communicate progress and provide resolution guidance.
• Recommend automation, monitoring and process improvements that reduce operational risk.
• Lead complex investigations and mentor analysts.
• Maintain accurate incident records, root-cause analyses and knowledge articles.

Required qualifications

• Post-secondary education in Computer Science, Information Technology, Information Management, Engineering or a related field, or equivalent practical experience.
• Strong knowledge of enterprise application support, incident and problem management, client integrations and software release processes.
• Experience providing techno-functional production application support.
• Experience supporting client integration testing (SIT and UAT) and contributing in an implementation consulting capacity.
• Experience reproducing and troubleshooting issues in production and non-production environments and analyzing logs.
• Experience with application deployments and parameter configuration.
• Experience engaging directly with clients and coordinating resolutions across stakeholders.
• Experience supporting enterprise and cloud-based systems in Microsoft Azure, AWS or Google Cloud Platform.
• Hands-on experience with Unix/Linux environments and command-line troubleshooting.
• Strong SQL and database-query skills with Oracle, PostgreSQL and/or MySQL.
• Ability to analyze application, integration, database and system logs to isolate faults.
• Understanding of cloud-hosted application architecture and operational support.

Nice to have

• Microsoft Azure deployment experience.
• Certification in Microsoft Azure or another cloud technology.
• Knowledge of Java or another programming or scripting language.
• Experience automating repeatable support, monitoring, deployment or diagnostic processes.
• Experience with observability, log-analysis, monitoring or IT service-management tools.

Benefits

• Competitive salaries and annual bonus opportunities
• Fully company-paid health benefits
• Generous vacation, holidays and paid volunteering days
• RRSP matching
• Employer-paid insurance coverage
• Wellness resources and extensive paramedical benefits
• Opportunities for professional growth and career advancement

Before you apply

• Zafin may use AI to screen and assess applicants, but will not use AI to conduct interviews or make hiring decisions.
• Accommodations are available on request at any stage of the selection process.

About the company

Zafin is an AI platform company helping regulated financial institutions modernize critical work with governance and control. It is headquartered in Toronto, Canada and partners with institutions across several regions.