Delivery Executive

The role

This person will lead cross-functional teams in end-to-end delivery of complex banking programs. They will act as a trusted advisor to customers and a bridge between technical and business stakeholders.

What you will do

• Lead cross-functional teams, internal and customer, in end-to-end delivery of complex programs
• Facilitate collaborative working sessions to co-create solutions and resolve issues
• Ensure program objectives, deliverables and timelines are met with a focus on quality and customer satisfaction
• Serve as a trusted advisor to customer stakeholders
• Partner with support and operations teams to resolve issues quickly
• Represent the voice of the customer internally to influence product and process improvement
• Maintain a strong grasp of Zafin's products, architecture and delivery model
• Build a high-performance environment through mentorship, feedback and empowerment
• Provide clear, concise reporting to stakeholders on status, risks and issues
• Ensure governance frameworks are applied consistently

Required qualifications

• Minimum of 10 years in banking or financial services with a focus on corporate and institutional clients
• Solid understanding of business concepts and issues in banking, core banking, core modernization, pricing and billing, retail and/or corporate and commercial banking
• Hands-on experience implementing enterprise-level banking software solutions
• Demonstrated leadership skills with the ability to inspire and motivate teams
• Excellent communication, negotiation and problem-solving skills
• Proven track record of delivering results in a fast-paced, dynamic environment
• Knowledge of relevant industry regulations, compliance requirements and quality standards

Benefits

• Fully company-paid health benefits
• Annual bonus opportunities
• Generous vacation and holidays
• RRSP matching
• Employer-paid insurance coverage
• Wellness resources
• Extensive paramedical benefits
• Paid volunteering days
• Professional growth and career advancement opportunities

Before you apply

• Zafin may use AI and/or automated technology to screen or assess applicants; it will not use AI to conduct interviews or make hiring decisions

About the company

Zafin is an AI platform company helping regulated financial institutions modernize how critical work is designed, governed and delivered. It is headquartered in Toronto, Canada and partners with financial institutions across several regions worldwide.