Product Manager UX- AIOS

The role

You will define and drive product experiences for AIOS, an agent orchestration platform for governed AI work. You will shape roadmaps, requirements and user journeys so complex AI workflows are clear and usable for regulated financial services customers.

What you will do

• Define product strategy, roadmap priorities and UX-focused product requirements for AIOS.
• Understand user needs through discovery, interviews, customer feedback and workflow analysis.
• Partner with product designers on user journeys, wireframes, prototypes and interaction patterns.
• Translate customer problems and business goals into requirements, user stories, acceptance criteria and success measures.
• Work with engineering, AI, architecture, QA and DevOps teams on trade-offs and delivery.
• Define and track product success metrics such as adoption, task completion and user satisfaction.
• Prioritize the roadmap based on customer value, feasibility, risk and strategic fit.
• Support demos, customer conversations, internal enablement and go-to-market readiness.
• Champion usability, accessibility, clarity and trust in AI-powered workflows.
• Improve product discovery and delivery practices.

Required qualifications

• 3+ years of product management, technical product management, UX product management, product design leadership or closely related experience in software products.
• 2+ years of experience on enterprise SaaS, workflow, platform, data, AI, automation, or developer/productivity tools.
• Strong understanding of product discovery, roadmap planning, user research, requirement definition, prioritization and delivery.
• Demonstrated ability to partner with designers on UX strategy, journeys, wireframes, prototypes and usability feedback.
• Ability to turn ambiguous customer problems into clear requirements, success metrics and delivery-ready stories.
• Comfort discussing APIs, data flows, AI behavior, system constraints and implementation trade-offs with technical teams.
• Strong analytical skills using qualitative feedback and quantitative data.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Business, Computer Science, Design, Human-Computer Interaction, Engineering or a related field, or equivalent practical experience.

Nice to have

• Experience with AI-powered products, LLM-based workflows, agent orchestration, human-in-the-loop systems or responsible AI controls.
• Experience in banking, financial services, regulatory technology, enterprise operations or other high-trust domains.
• Experience with Figma or similar product design and prototyping tools.
• Experience with design systems, accessibility standards and complex enterprise UX patterns.
• Experience supporting customer workshops, product demos or executive-level product conversations.
• Experience taking a product from early concept through launch and post-launch iteration.
• Comfort in a fast-moving environment where direction evolves with customer learning.

Benefits

• Fully company-paid health benefits
• Annual bonus opportunities
• Generous vacation and holidays
• RRSP matching
• Employer-paid insurance coverage
• Wellness resources
• Extensive paramedical benefits
• Paid volunteering days
• Professional growth and career advancement opportunities

Before you apply

• Zafin may use AI and/or automated technology to screen and assess applicants. Zafin will not use AI to conduct interviews or make hiring decisions.
• Accommodations are available on request for candidates taking part in the selection process.

About the company

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed and delivered. It is headquartered in Toronto, Canada and partners with financial institutions across several regions.