Lead, Enterprise Learning Operations & Product Readiness

The role

This person will run the day-to-day operations of Zafin's Enterprise Learning function. The role covers LMS and Learning Hub management, product and release learning, new hire onboarding, and learning impact reporting.

What you will do

• Own the operating rhythm of the Enterprise Learning function, including calendars, trackers, dashboards and monthly reporting
• Manage the LMS and Learning Hub: learning paths, modules, completion tracking, reports and content hygiene
• Turn product knowledge from Product, Customer Enablement, Technology and SMEs into structured learning journeys
• Strengthen onboarding and role-based learning for new joiners across India and global teams
• Build and manage a repeatable learning deployment framework for product releases
• Support adoption and improvement of Zafin's AI-enabled learning tools
• Track adoption, readiness, feedback and business impact, and prepare concise monthly updates for leadership
• Act as the execution bridge between Learning, Product, Customer Enablement, Technology, HR and business teams

Required qualifications

• 8 to 10+ years of experience in learning operations, enterprise learning, SaaS enablement, product training operations, customer enablement or program management
• Experience in a technology, fintech, SaaS, consulting or product organization
• Strong learning operations and program management capability
• Hands-on LMS experience and comfort with learning technologies
• Ability to manage dashboards, trackers, reports and governance routines
• Experience working with SMEs, Product, Technology or Customer Enablement teams
• Strong written and oral communication and content structuring ability
• Ability to translate business priorities into practical learning plans
• Strong follow-through, ownership and attention to detail
• Comfort with AI-enabled learning tools and digital adoption platforms
• Ability to work in a lean team with limited supervision

Nice to have

• Ability to apply AI and agentic workflows to Learning, such as learning agents, knowledge assistants and just-in-time performance support tools
• Experience in SaaS, fintech, banking technology or enterprise software
• Exposure to agile learning programs, product enablement, capability building or change adoption
• Experience building role-based learning journeys
• Experience supporting onboarding for mid-senior or specialist talent
• Familiarity with AI tools for knowledge management, content creation or learning support
• Exposure to AI-enabled learning platforms, GPT-based knowledge tools, learning copilots or enterprise knowledge assistants
• B.Tech with MBA preferred
• Prior experience in Big 4, consulting or enterprise technology environments

Benefits

• Competitive salaries
• Annual bonus potential
• Generous paid time off
• Paid volunteering days
• Wellness benefits
• Opportunities for professional growth and career advancement

Before you apply

• Zafin welcomes applications from people with disabilities and offers accommodations on request during selection

About the company

Zafin is an AI platform company that helps regulated institutions modernize how critical work is designed, governed and delivered. It is headquartered in Toronto, Canada and partners with financial institutions across several regions.