Practice Manager

The role

Run day-to-day operations for a pediatric clinic site, keeping workflows on track and supporting the care team. Act as the primary operational contact for clinicians, front-desk staff and patients at the site.

What you will do

• Run daily operations for the clinic and keep the site on track
• Identify recurring process breakdowns and propose fixes
• Escalate issues that need support beyond the site level
• Manage day-to-day staffing needs, schedules and coverage
• Support onboarding and training for new team members
• Provide real-time coaching on the floor
• Escalate formal performance issues to HR
• Support provider schedules, day-of coordination and communication
• Resolve patient concerns directly and execute experience standards
• Monitor core KPIs: throughput, fill rate, no-shows and attendance

Required qualifications

• 3–5+ years running one site end-to-end, including scheduling, staffing, compliance, patient flow and vendor management
• Comfort navigating EMR and scheduling systems
• Familiarity with medical terminology and healthcare processes
• Ability to build rapport and communicate with empathy across patients, families and team members
• Strong organizational skills to prioritize needs across a full clinic
• Clear, confident communicator who can coach peers and hold others accountable
• Clear, respectful written and verbal communication in sensitive situations
• Composed and adaptable under pressure
• Commitment to continuous improvement and ownership of responsibilities

Nice to have

• Prior experience supporting or informally leading a team, such as training new hires or acting as an informal shift lead
• Experience working with children and young people

Benefits

• Team-based, mission-driven, growth-stage environment
• Mentorship from a Regional Practice Manager
• Continuous learning, skill development and career advancement
• Competitive compensation package
• Paid time off
• Medical, dental and vision benefits
• Work in a newly designed clinic focused on patient comfort

About the company

Zarminali Pediatrics is building a multispecialty pediatric group focused on transforming how pediatric care is delivered nationwide. It is a growth-stage, mission-driven organization.