Business Services Coordinator

The role

This person will coordinate business services for a team of filing and compliance agents. The job covers correspondence, document management, mail handling, and Service of Process documents, with updates in Salesforce.

What you will do

• Provide administrative support, including customer and government agency correspondence and document management.
• Maintain and file department records according to records management protocols and naming conventions.
• Prepare and send mail via USPS and/or FedEx.
• Receive, process, and distribute incoming mail and Federal Express.
• Act as the main point of contact for Service of Process documents, including accepting service and preparing documents and rejection letters.
• Scan documents and upload them to the company database.
• Maintain professionalism with office staff, process servers, clients, and other stakeholders.
• Keep Salesforce data accurate by updating Cases, Accounts, and other objects.
• Stay updated on product knowledge and industry knowledge.

Required qualifications

• High School Diploma, GED, or relevant industry experience.
• Excellent written and verbal communication skills.
• Proven experience prioritizing workload to meet objectives.
• Experience with Salesforce or other CRM applications.
• Excellent interpersonal communication skills.
• Demonstrated ability to work independently.
• Ability to adapt to changing priorities with a positive attitude.
• Comfortable with a fast-paced tech startup environment and ambiguity.
• Previous experience in an office environment.

Nice to have

• Data entry experience.
• Adobe DC and Salesforce knowledge.
• macOS and G-Workspace knowledge.
• College degree.

Benefits

• Medical, vision, dental, disability, and life insurance.
• Parental and military leave.
• Employee assistance program.
• 401k with match.
• Annual bonus.
• Pet insurance.
• RSUs (equity).
• Paid parking (for in-office employees).
• 10 paid holidays.
• Paid time off.
• Weekly All Hands meeting and social events.

Before you apply

• The job is in-office, full-time, Monday through Friday.

About the company

ZenBusiness helps people start, run, and grow their own businesses by simplifying forms, taxes, and ongoing state compliance. It is a remote company based in Austin, Texas.