Business Services Specialist

The role

You will prepare and file corporate paperwork, such as registered agent changes and resignations, for businesses. You will also research state requirements and help customers and internal teams with their questions.

What you will do

• Manage, prepare and fulfill corporate filings, including Change of Registered Agent and Resignation filings.
• Research filing components on government databases and public record sources.
• Check state-specific compliance requirements, name availability and status.
• Request public record documents.
• Prioritize and manage a high-volume, time-sensitive workflow from submission to completion.
• Assist customers and internal stakeholders with questions about product, service, process and client concerns.
• Stay updated on product knowledge and expand industry knowledge.

Required qualifications

• Corporate filing experience, including legal document preparation and drafting.
• Knowledge of current Secretary or Department of State corporate statutes and filing requirements.
• Experience with Salesforce or other equivalent CRM applications.
• Excellent communication and interpersonal skills.
• Ability to identify urgent fulfillments while staying on top of high-volume customer requests.
• Ability to adapt to changing priorities with a positive and constructive attitude.
• Comfort with the pace and ambiguity of a rapidly growing tech startup, including cross-functional problem solving, process and system optimization, and new product launches.
• Experience with industry experience with corporate filing systems, government agency requirements and a high-volume caseload.
• Exceptional attention to detail and precise response times.

Nice to have

• Tech support experience.
• Mac OS knowledge.
• Experience with Google File Stream, Google Docs, Google Sheets and Adobe DC.

Benefits

• Medical, vision, dental, disability and life insurance.
• Parental and military leave.
• Employee assistance program.
• 401k with match.
• Annual bonus.
• Pet insurance.
• RSUs (equity).
• 10 paid holidays.
• Paid time off.
• Paid parking (for in-office employees).
• Weekly All Hands meeting and social committee events.

Before you apply

• The role is in office, with full-time availability Monday through Friday.
• Pay is stated as a range based on experience, skills and market.

About the company

ZenBusiness helps people start, run and grow their own businesses by handling forms, taxes and ongoing state compliance. The company describes itself as a remote company based in Austin, Texas.