Distribution & Inventory Lead II

The role

You will lead logistics operations, including inventory control, customer service for Novato clients, and carrier and shipping workflows. You will also troubleshoot complex issues and train and mentor the logistics team.

What you will do

• Own and continuously improve all Level 1-4 logistics tasks and serve as the go-to resource for process questions
• Conduct monthly cycle counts, maintain inventory records, and resolve discrepancies
• Oversee the customer service platform and ticket queue for Novato clients
• Act as the primary operational contact with internal departments, vendors, suppliers and carriers
• Identify and implement process improvements and track key metrics
• Support company events by coordinating with stakeholders and carriers
• Serve as the escalation point for complex systems, equipment and facilities issues
• Partner with IT, vendors and facilities teams to find root causes and lasting fixes
• Evaluate and lead adoption of new logistics technologies
• Train team members and foster a culture of continuous improvement, safety and accountability

Required qualifications

• 5+ years of experience in distribution, warehouse, inventory or logistics operations, including 1+ year in a lead or senior role
• Experience managing carrier relationships and shipping/returns workflows (e.g., UPS, FedEx, USPS)
• Proven ability to troubleshoot complex operational, systems and equipment issues
• Strong written and verbal communication skills, with the ability to work with cross-functional and international teams
• Proficiency with Microsoft Office or Google Workspace (especially Excel/Sheets)
• Ability to lift up to 50 lbs, stand for extended periods, and work in a warehouse environment
• Demonstrated experience running cycle counts and maintaining inventory accuracy in a warehouse or inventory management system

Nice to have

• Fluent in Mandarin or Cantonese for global team cross collaboration

Benefits

• Annual Bonus Program
• Healthcare: 100% premiums covered for medical, dental and vision for employees (50% for dependents)
• Basic Life and AD&D with option for additional voluntary coverage
• Short and long term disability coverage
• 401k with up to 4% match
• EAP and Spring Health with free therapy and coaching for you and dependents
• Free access to the Wellness Coach digital wellness platform for you and your family
• FTO (Flex Time Off) plus Week of Zen between Christmas and New Year's
• Fully paid parental leave: 16 weeks for birthing and non-birthing parents
• Family forming and fertility support through Maven
• Annual Zenni gift card to use toward products

Before you apply

• Hiring decisions are made by a member of the Talent Acquisition team; AI tools assist but never make a final decision

About the company

Zenni pioneered online eyewear in 2003 with a mission to make eyewear affordable and accessible, with complete prescription pairs starting under $10. Based in the San Francisco Bay Area, it has sold over 70 million frames globally.