Sr.Product Support Consultant (Bilingual Danish and English)

The role

You will help customers use Zenoti software to run their business. You will receive help requests by phone, chat and email, own each issue until it is resolved, and act as a trusted advisor.

What you will do

• Receive inbound help requests by phone call, chat and email.
• Own customer-reported issues and see them through to resolution.
• Consult with customers to make their business operations run effectively on Zenoti.
• Research, document and prioritize customer issues using internal tools and escalation teams as needed.
• Raise issues to higher levels of support when needed.
• Be a trusted advisor to customers, aiming for high customer satisfaction.
• Develop and maintain technical expertise in assigned product areas.
• Provide peer mentorship to team members.
• Create knowledge base materials to support operational efficiency and the wider support community.
• Give feedback on customer challenges to influence the product direction.

Required qualifications

• Minimum 3 years in a public-facing, English and Danish speaking service position requiring frequent customer engagement.
• Experience running a Point-of-Sale or reservations system.
• Tenaciousness and perseverance.
• A technology-centric background with demonstrated curiosity and self-learning.

Benefits

• Consistent hours over a long time horizon for work-life balance.

Before you apply

• Applicants must be flexible, since shift assignments depend on customer needs.

About the company

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. It powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.