Lead - Product Specialist

The role

As a Product Specialist on the Adoption team, you will analyze customer business requirements and turn them into Zenoti product features. You will configure the Zenoti platform, train customers, and help them reach their business goals with increased adoption of Zenoti solutions.

What you will do

• Lead feature add-ons and enhancements to customers' Zenoti solutions as part of the adoption services team
• Understand customer business requirements, define scope, and plan and implement Zenoti feature adoption
• Independently handle customer adoption procedures and deliver excellent customer service
• Lead demos, training, walk-throughs and solution reviews
• Drive proofs of concept and pilots for high-priority and complex customers
• Identify and mitigate risks, unknowns and issues to the implementation plan, and resolve customer concerns in a timely manner
• Stay up to date on Zenoti product knowledge, business workflows and market positioning
• Maintain thorough documentation and follow organizational processes
• Work and communicate across groups and articulate needs for compliance and risk management

Required qualifications

• 10 years of experience in implementation and support of Enterprise SaaS products
• Strong software background and ability to master product functionality and configure software solutions
• Strong business consulting experience or equivalent in an external customer-facing role
• Proven fast learner of enterprise applications, with experience implementing cloud solutions
• Ability to communicate in business terms with non-technical customer stakeholders
• Experience driving technical discussions and discovery workshops, mapping business requirements to product functionality
• Strong verbal and written communication skills, especially for requirements and solution documentation
• Ability to manage multiple projects and work with remote teams across time zones
• Strong ability to demo, train and deliver customer presentations
• Strong logical, analytical and problem-solving skills
• Ability to learn new skills and operate in a fast-paced, changing environment

Nice to have

• Knowledge of accounting principles, inventory management, and business processes optimization
• Experience in the wellness or spa industry
• Eagerness to learn about opportunities and challenges driving revenue in health and wellness

About the company

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry, used by more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. The company was recognized as a Great Place to Work Certified employer for 2021-2022.