Project Manager

The role

You will lead multiple customer implementation projects for Zenoti software for the beauty and wellness industry. You will plan, track and deliver these projects on time, and keep customers satisfied.

What you will do

• Lead multiple customer implementation projects for Zenoti systems and solutions
• Ensure projects are well-planned, executed efficiently, and delivered with high quality and predictability
• Manage project information, feature definition and scope; facilitate project reviews with customers
• Identify significant risks and unknowns, and drive resolution plans
• Manage cross-team dependencies and coordinate cross-team initiatives and blocking issues
• Track and ensure release criteria and minimum viable product are delivered with quality
• Manage project tracking, metrics and status reporting across the Implementation group
• Help with Implementation group resource allocation, delegation and assignments
• Drive information sharing and capture best practices across the Global Services Team
• Plan and implement customer onboarding; address customer issues in a timely fashion

Required qualifications

• Strong logical, analytical and problem solving skills
• Strong verbal and written communication, including teamwork, stakeholder management and ability to influence
• Ability to work in a fast-paced, dynamic start up environment
• Good understanding of MS Excel, MS Office, Google apps, Jira, Basecamp and Smartsheet
• Strong technical background and ability to understand complex product functionality and technical issues
• Experience overseeing multiple complex projects involving integrations with multiple systems, with on-time and in-scope completion
• Bachelor's degree in computer science or equivalent experience
• 5-8 years of project management, with at least 4 years of technical project management for external clients with integrations to external systems
• Proven history managing projects for clients, customers and external stakeholders
• Extremely well-organized, with attention to detail and exacting quality standards
• Ability to travel on short notice up to 20%

Nice to have

• Experience implementing cloud SaaS solutions
• Experience as a Software Developer
• Experience in the beauty, wellness, spa, salon or fitness industry
• PMP or similar certification

Benefits

• Attractive compensation
• Medical coverage for yourself and your immediate family
• Access to regular yoga, meditation, breathwork and stress management sessions
• Family included in benefit awareness initiatives
• Regular social activities
• Opportunities to give back through social work and community initiatives

Before you apply

• Ability to travel on short notice up to 20% is required

About the company

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. It powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.