Senior Product Specialist (SaaS Implementation and Onboarding)

The role

This role supports customer onboarding and drives product adoption for Zenoti's AI product suite. The specialist acts as a trusted advisor, works with internal teams, and tracks customer health and engagement metrics.

What you will do

• Lead customer onboarding journeys, including setup, integration and initial success with AI products
• Conduct customer sessions, demos and recommend best practices
• Build relationships with customer technical, business and executive stakeholders
• Gather customer feedback and turn it into recommendations for internal teams
• Help customers integrate AI solutions into business workflows
• Monitor product usage and identify opportunities to increase adoption
• Work with customers to define success metrics and demonstrate ROI
• Partner with Product, Engineering and Support to resolve customer issues
• Track and analyze customer health, adoption and engagement metrics
• Provide regular reports and business reviews to customers and internal stakeholders

Required qualifications

• 5 to 8 years of hands-on experience in SaaS, preferably as a Product Specialist, Solutions Architect or Business Consultant
• Strong understanding of customer onboarding, engagement and adoption frameworks
• Experience in stakeholder management across customer and internal groups
• Proficiency in analyzing product usage data and presenting insights
• Prior hands-on exposure to AI or data-driven products
• Strong verbal and written communication skills
• Ability to manage multiple projects and work with remote teams across time zones
• Ability to demo, train and deliver customer presentations
• Strong logical, analytical and problem-solving skills
• Open to travel on short notice to customer locations
• Good understanding of MS Office, JIRA, Confluence and PS tools
• Ability to learn new skills in a fast-paced, changing environment

Benefits

• Attractive compensation
• Medical coverage for yourself and your immediate family
• Access to regular yoga, meditation, breathwork and stress management sessions
• Family included in benefit awareness initiatives
• Regular social activities
• Opportunities to give back through social work and community initiatives

Before you apply

• Open to travel on short notice to customer locations when required

About the company

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. It powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.