Senior Product Specialist (Implementation) - SaaS

The role

The Product Specialist (Implementation) leads adoption of Zenoti software features for existing customers. The role analyzes customer business requirements and configures product features to solve their pain points.

What you will do

• Partner with customers to lead implementations of feature add-ons and enhancements to their Zenoti solution
• Understand customer business requirements, define scope, and plan and implement feature adoption
• Handle customer adoption procedures independently while delivering excellent customer service
• Lead demos, training, walk-throughs and solution reviews
• Drive proofs of concept and pilots for high-priority and complex customers
• Identify and mitigate risks, unknowns and issues to the implementation plan
• Address customer issues and concerns in a timely manner
• Stay up to date on Zenoti product knowledge, workflows and market positioning
• Maintain thorough documentation and follow organizational processes
• Work and communicate across groups and articulate needs for compliance and risk management

Required qualifications

• 5 to 8 years of experience in implementation and support of enterprise SaaS products
• Strong software background and ability to master product functionality and configure software solutions
• Strong business consulting experience or equivalent in an external customer-facing role
• Proven fast learner of enterprise applications, with experience implementing cloud solutions
• Ability to communicate in business terms with non-technical stakeholders and translate requirements into solutions
• Experience driving technical discussions and discovery workshops, mapping requirements to product functionality
• Strong verbal and written communication skills, especially for requirements and solution documentation
• Ability to manage multiple projects and work with remote teams across time zones
• Strong ability to demo, train and deliver customer presentations
• Strong logical, analytical and problem-solving skills
• Ability to learn new skills and operate in a fast-paced, changing environment

Nice to have

• Knowledge of accounting principles, inventory management and business process optimization
• Experience in the wellness or spa industry
• Eagerness to learn about opportunities and challenges driving revenue in health and wellness

About the company

Zenoti provides an all-in-one cloud-based software solution for the beauty and wellness industry, used by more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. The company reports a $1 billion unicorn valuation and recognition as a Great Place to Work Certified company for 2021-2022.