Senior Payments Specialist - US Payroll Operations

The role

You will run end-to-end US payroll cycles for service-industry employers, including off-cycle, correction and same-day runs. You will own payroll tax filings and agency notice resolution, and handle employer escalations.

What you will do

• Run end-to-end US payroll cycles for service-industry employers, including off-cycle, correction, and same-day runs.
• Own the tax filing lifecycle, including deposits, quarterly and annual returns, amendments, agency registrations, and year-end balancing.
• Investigate and resolve agency notices end to end, including penalty and interest abatement.
• Handle employer escalations related to pay calculations, deductions, garnishments, tax setup, and funding.
• Protect funding and submission deadlines, and escalate early when a deadline is at risk.
• Partner with Product and Engineering on payroll defects, test cases, and compliance requirements.
• Collaborate with internal teams and vendors to resolve discrepancies.

Required qualifications

• 5-8 years of experience running US payroll for hourly and variable-pay workforces in the service industry, hospitality, retail, healthcare staffing, or a service bureau/PEO serving these industries.
• Hands-on gross-to-net payroll calculation experience, including multiple pay rates, FLSA regular-rate-of-pay calculations, tip credits, commission structures, shift differentials, retroactive pay, and
• Experience managing multi-state and multi-EIN payroll, including resident and nonresident withholding, reciprocity agreements, local and municipal taxes, SUI state determination, and wage-base continu
• Ownership of payroll tax filings, including Forms 941, 940, W-2, state withholding and SUI returns, and amendments such as Forms 941-X and W-2c.
• Experience with agency registrations, SUI rate updates, and quarter-end and year-end balancing.
• Full ownership of agency notice resolution, from diagnosis through penalty and interest abatement.
• Experience handling garnishments, levies, and child support orders, including CCPA limits and order prioritization.
• Strong deadline management, including pre-funding and impound cutoffs, ACH settlement timing, and a clear process for escalating deadline risks.
• Ability to handle escalations and resolve issues quickly.
• Strong written and verbal communication skills, including explaining payroll calculations to non-experts.
• Self-motivated and goal-oriented, with a strong sense of ownership.
• Comfortable collaborating across multiple teams to achieve results.

Nice to have

• Experience working at a payroll provider, service bureau, or PEO supporting multiple employers.
• Familiarity with ACH/NACHA processes, including returns, reversals, prenotes, and funding flows.
• Experience working with Product and Engineering teams on payroll software.
• FPC or CPP certification.

Benefits

• Attractive compensation.
• Be part of an innovative company revolutionizing the wellness and beauty industry.
• Work with a dynamic and diverse team that values collaboration, creativity, and growth.
• Opportunity to contribute to impactful projects and support the global success of Zenoti's platform.

Before you apply

• Willingness to work shifts covering US time zones is required.

About the company

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. It powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.