Account Manager - Expansion Sales(B2B SaaS, Dallas)

The role

This Account Director role focuses on growing revenue and retention in Zenoti's largest North America accounts. You will build executive relationships, identify upsell and cross-sell opportunities for AI-powered products, and act as a trusted advisor to customers.

What you will do

• Drive revenue growth by identifying and closing upsell and cross-sell opportunities across add-on and AI-powered solutions.
• Develop trusted relationships with C-level and senior stakeholders.
• Build and execute strategic account plans for customer objectives and growth goals.
• Act as a trusted advisor on business strategy, operational efficiency, customer experience and expansion.
• Partner with Customer Success, Product, Marketing and Services teams.
• Monitor client health and usage metrics to surface optimization and ROI opportunities.
• Maintain accurate forecasting, pipeline management and account documentation.
• Stay ahead of industry trends, competitor activity and emerging technologies.

Required qualifications

• 10+ years in a quota-carrying enterprise SaaS role with proven success in account management and expansion.
• Consistent record of exceeding targets in account management and sales roles in SaaS.
• Strong understanding of cloud and AI-driven technologies.
• Exceptional communication and executive presence with technical and non-technical audiences.
• Self-starter with strong business acumen.
• Willingness to travel for client meetings and industry events across North America.

Benefits

• Opportunity to partner with iconic beauty and wellness brands.
• Work at a high-growth, innovative company where your work has visible impact.
• Culture that values creativity, customer success and career growth.
• Equal employment opportunity policy applies to all terms and conditions of employment.

Before you apply

• Zenoti provides equal employment opportunities without regard to protected characteristics.

About the company

Zenoti provides an all-in-one, cloud-based software platform for the beauty and wellness industry, used by more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. The company was recognized as a Great Place to Work Certified employer for 2021-2022.