Senior Product Specialist - Customer Onboarding

The role

You will work with customers to define their requirements and help them adopt Zenoti software to streamline operations and increase revenue. You will run demos, configure the product, handle customer issues, and keep documentation and SLAs on track.

What you will do

• Define customer requirements and help customers adopt Zenoti solutions
• Drive demos, walk-throughs and solution reviews with customers
• Design and set up proof of concepts and pilots for high priority and large customers
• Configure Zenoti to meet customer business scenarios
• Identify risks and define and implement mitigation plans
• Address customer issues and concerns in a timely fashion
• Maintain complete documentation and follow organizational processes
• Ensure adherence to SLAs and key metrics
• Coordinate with internal teams to meet customer needs

Required qualifications

• 5-8 years of experience in implementation and support of enterprise products
• Open to work in the night shift (6 PM to 1 AM)
• Strong software exposure and ability to master product functionality
• Strong verbal and written communication skills
• Ability to manage and work across multiple projects
• Strong ability to demo, train and deliver customer presentations
• Strong logical, analytical and problem-solving skills
• Open to travel on short notice to customer locations when required
• Ability to learn new skills and operate in a fast-paced, changing environment

Nice to have

• Knowledge of web design using HTML and JavaScript
• Good understanding of MS Office, JIRA and Basecamp
• Experience in the wellness or spa industry

Benefits

• Attractive compensation
• Medical coverage for yourself and your immediate family
• Access to regular yoga, meditation, breathwork and stress management sessions
• Family included in benefit awareness initiatives
• Regular social activities and opportunities to give back through community initiatives

Before you apply

• Open to travel on short notice to customer locations when required
• Open to working the night shift (6 PM to 1 AM)

About the company

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry, used by more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. The company was recognized as a Great Place to Work Certified employer for 2021-2022.