Account Manager - Expansion Sales(B2B SaaS, Chicago)

The role

This Account Director will drive revenue growth and retention in Zenoti's strategic North America accounts. The role focuses on upselling and cross-selling Zenoti's AI-powered platform and building executive relationships with customers.

What you will do

• Drive revenue growth by identifying, positioning, and closing upsell and cross-sell opportunities across add-on and AI-powered solutions.
• Develop deep, trusted relationships with C-level and senior stakeholders.
• Build and execute strategic account plans addressing customer objectives and growth goals.
• Act as a trusted advisor on business strategy, operational efficiency, customer experience, and expansion.
• Partner with Customer Success, Product, Marketing, and Services teams.
• Monitor client health and usage metrics and surface optimization and ROI opportunities.
• Maintain accurate forecasting, pipeline management, and account documentation.
• Stay ahead of industry trends, competitor activity, and emerging technologies.

Required qualifications

• 10+ years in a quota-carrying enterprise SaaS role with proven account management and expansion success.
• Consistent record of exceeding targets in account management and sales roles within SaaS.
• Strong understanding of cloud and AI-driven technologies.
• Exceptional communication and executive presence.
• Self-starter with strong business acumen.
• Willingness to travel for client meetings and industry events across North America.

About the company

Zenoti provides an all-in-one cloud software platform for the beauty and wellness industry, used by more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. The company was recognized as a Great Place to Work Certified employer for 2021-2022.