Senior Product Specialist - Adoption

The role

You will work with customers to define their requirements and help them adopt Zenoti solutions. You will run demos, configure the software, and make sure implementations succeed.

What you will do

• Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
• Drive demos, walk-throughs and solution reviews with customers.
• Solution, design and set up proofs of concept and pilots for high priority and large customers.
• Configure Zenoti to meet customer business scenarios.
• Identify risks based on current product capabilities; define and implement mitigation plans.
• Address customer issues and concerns in a timely fashion.
• Stay up to date with product knowledge, business flow, sales process and market dynamics.
• Maintain complete documentation and follow organizational processes.
• Ensure adherence to SLAs and key metrics.
• Coordinate with internal teams to meet customer needs while managing customer expectations.

Required qualifications

• 5-8 years of experience in implementation and support of enterprise products.
• Open to work the night shift (6 PM to 1 AM).
• Strong software exposure and ability to master product functionality.
• Strong verbal and written communication skills, especially for requirements and solution documentation.
• Ability to manage and work across multiple projects.
• Strong ability to demo, train and deliver customer presentations.
• Strong logical, analytical and problem-solving skills.
• Open to travel on short notice to customer locations when required.
• Good understanding of MS Office, JIRA and Basecamp.
• Ability to learn new skills and operate in a fast-paced, changing environment.

Nice to have

• Knowledge of web design using HTML and JavaScript.
• Experience in the wellness or spa industry.
• Eagerness to learn about opportunities and challenges driving revenue in health and wellness.

Benefits

• Attractive compensation.
• Medical coverage for yourself and your immediate family.
• Access to regular yoga, meditation, breathwork and stress management sessions.
• Family included in benefit awareness initiatives.
• Regular social activities.
• Opportunities to give back through social work and community initiatives.

Before you apply

• Open to work the night shift (6 PM to 1 AM) is required.

About the company

Zenoti provides a cloud-based software platform for the beauty and wellness industry, used by more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. The company has been recognized as a Great Place to Work Certified employer for 2021-2022.